In 2009, 95% of our customers answered that they were completely satisfied with the helpfulness and friendliness of our service or that it exceeded their expections.
There is nothing more valuable to a company and to its prospective customers than feedback. At L&C, we are lucky to receive many compliments from customers who have experienced an excellent service. In fact, last year, 95% of our customers said that they were completely satisfied with our service or that it exceeded their expectations. It’s for this reason that our mortgage referral scheme is so popular.
If you are considering phoning us for free expert mortgage advice, then why not read some of the testimonials below to hear what our customers have to say about us? We ask them regularly for their opinion to ensure that we continue to stay the UK’s number 1 no-fee mortgage broker.
The most pleasant mortgage experience I've ever had. I will definitely welcome your call at renewal!
L&C have provided us with an excellent service and have been very efficient - we would happily recommend them
Neil & Jennifer, Melrose (Feb 10)
We were extremely impressed with the speed and quality of L&C.. a painless and fantastic service
Maureen & Bernard, London (Feb 10)
An excellent service in all respects; friendly, attentive, hard-working and prompt – I cannot praise it highly enough.
When no one else could help us, L&C pulled out all the stops to improve our situation.
Jonathan, Norwich (Oct 09)
Everything so far has gone completely to plan and we have been helped by L&C where others had failed.
Karl was excellent and never gave up searching for us – I was quite sad to lose his daily calls!
The people I dealt with at L&C made remortgaging stress free! I was initially concerned about it all being online and over the phone, but there were no problems at all. Many thanks!
Shirley, Coventry (July 09)
Martin & Stuart were enormously helpful and extremely reassuring at a stressful time. Extremely professional service from all involved – I will spread the word.
David, Wiltshire (June 09)
Using L&C was the best move we made
Stephen & Stephanie, Bracknell (May 09)
In a world of frequent average or poor service experiences it is extremely pleasing to receive such fantastic service
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Very helpful, courteous, timely and professional. Made the whole transfer easy.
Excellent, simple and straightforward advice.
My adviser explained everything and provided clear and concise information making an easy decision. Would recommend (in fact already have) without hesitation.
The commitment, advice and support received by our broker at L&C has restored my faith in mortgage brokers. I will definitely recommend.
I found the service refreshingly honest...the service was truly first class .
Very helpful and very efficient. Would love to recommend to my friends and family.
A friendly and informative service which saved me over £1000 in fees and approx the 2 days it would have taken me to find the right buy to let mortgage myself! Brilliant!
...the service was fast, I needed a decision in a week, and I got it in 3 days...
So refreshing to have the phone answered promptly by someone who knows what they are doing!
Fast efficient service. The mortgage I have been offered is a far better deal than I expected.
I found the service to be an excellent, fast efficient service