Customer testimonials about L&C Mortgages

In 2012, 95% of our customers answered that they were completely satisfied with the helpfulness and friendliness of our service or that it exceeded their expections.

There is nothing more valuable to a company and to its prospective customers than feedback. At L&C, we are lucky to receive many compliments from customers who have experienced an excellent service. In fact, last year, 95% of our customers said that they were completely satisfied with our service or that it exceeded their expectations. It’s for this reason that our mortgage referral scheme is so popular.

If you are considering phoning us for free expert mortgage advice, then why not read some of the testimonials below to hear what our customers have to say about us? We ask them regularly for their opinion to ensure that we continue to stay the UK’s number 1 no-fee mortgage broker.

Added value to the process

Very helpful from the start. Took the effort out of applying for the mortgage and then really helped liaising with the mortgage company to get us over the line, employing lobbying skills and powers of persuasion. Added serious value to the process!

March 2013

Took stress away

Thank you for taking the stress out of changing my mortgage over as I lead a very busy lifestyle and you have certainly made this hassle free.

March 2013

Clear Communication throughout

L&C supported my application in a professional and efficient manner right from the start, providing clear and concise communications at all times.. I would (and have) happily recommend L&C to friends and colleagues. Thanks - a great service

February 2013

Great service - and no fee!

I have used L&C on two occasions now for a new mortgage and a remortgage. On both occasions (with different advisers) I have found their service to be really good - thorough, proactive and professional; And all without a fee.

January 2013

Totally customer focused

I would like to thank the guys at London & Country for their excellent service. All communication has been excellent, and nothing has been too much trouble. I would recommend their services to anybody. It has been a pleasant change dealing with a company that are totally customer focused.

December 2012

Regular updates provided

I received excellent service from beginning to end. Good advice and product detail. There was always someone available to contact. Good communication and regular updates. I would definitely use L&C again. No negatives !

November 2012

Used for the 4th time

We have now used L&C 4 times. Each time they were friendly, efficient and above all else extremely competitive.

November 2012

Easiest remortgage ever

This was the easiest remortgage I have ever applied for, very quick, no hassle,no paperwork, it was all done for me. Can't believe how quick it all happened.

October 2012

more...

I was concerned at first with getting mortgage advice over the phone, but I was wrong – L&C listened to my requirements and found a mortgage deal that met my needs exactly. My adviser and case manager were both fantastic – they kept me up to date and were always available to help and explain things over the phone. The overall service was excellent and I would not hesitate to use L&C's services again in the future.

John, Worcester (May 2012)

I'd tried talking to banks directly about a mortgage but found it confusing and time consuming. I then contacted L&C who made applying for a mortgage simple and took all the stress away. We ended up with getting an excellent mortgage rate and I'd recommend L&C to anyone taking their first steps to buying a house.

Tim, London (Dec 11)

Having been self-employed for only 18 months, I knew it would be difficult to find a mortgage myself. The service from L&C has been excellent and really justified my decision to seek your help and advice.

John, London (June 11)

I’ve used L&C Mortgages three times and every time they’ve been great – I always recommend them to friends.

Louise, Singapore (Dec 10)

Excellent, efficient service from L&C. I was very surprised how quickly we received our mortgage offer.

Anthony, Cornwall (Dec 10)

The most pleasant mortgage experience I've ever had. I will definitely welcome your call at renewal!

Fiona, Torquay (Feb 10)

L&C have provided us with an excellent service and have been very efficient - we would happily recommend them

Neil & Jennifer, Melrose (Feb 10)

We were extremely impressed with the speed and quality of L&C.. a painless and fantastic service

Maureen & Bernard, London (Feb 10)

An excellent service in all respects; friendly, attentive, hard-working and prompt – I cannot praise it highly enough. When no one else could help us, L&C pulled out all the stops to improve our situation.

Jonathan, Norwich (Oct 09)

Everything so far has gone completely to plan and we have been helped by L&C where others had failed. Karl was excellent and never gave up searching for us – I was quite sad to lose his daily calls!

Tracey, Derby (Sept 09)

The people I dealt with at L&C made remortgaging stress free! I was initially concerned about it all being online and over the phone, but there were no problems at all. Many thanks!

Shirley, Coventry (July 09)

Martin & Stuart were enormously helpful and extremely reassuring at a stressful time. Extremely professional service from all involved – I will spread the word.

David, Wiltshire (June 09)

Using L&C was the best move we made

Stephen & Stephanie, Bracknell (May 09)

In a world of frequent average or poor service experiences it is extremely pleasing to receive such fantastic service

Stephen, Bromley

Very helpful, courteous, timely and professional. Made the whole transfer easy.

David, Perth

Excellent, simple and straightforward advice. My adviser explained everything and provided clear and concise information making an easy decision. Would recommend (in fact already have) without hesitation.

David, Hants

The commitment, advice and support received by our broker at L&C has restored my faith in mortgage brokers. I will definitely recommend.

Katie, Farnborough

I found the service refreshingly honest...the service was truly first class .

Darren, Bucks

Very helpful and very efficient. Would love to recommend to my friends and family.

Mr C, Wembley

A friendly and informative service which saved me over £1000 in fees and approx the 2 days it would have taken me to find the right buy to let mortgage myself! Brilliant!

Helen, Leeds

...the service was fast, I needed a decision in a week, and I got it in 3 days...

Craig, Bolton

So refreshing to have the phone answered promptly by someone who knows what they are doing!

Mr W, Herts

Fast efficient service. The mortgage I have been offered is a far better deal than I expected.

Elspeth, Milton Keynes

I found the service to be an excellent, fast efficient service.

Susan, Mersyside

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London & Country Mortgages Ltd, Beazer House, Lower Bristol Road, Bath, BA2 3BA is a company limited by shares.

Our Companies House number is 1988608. We are also authorised and regulated by the Financial Conduct Authority. Our FCA number is 143002.