In 2012, 95% of our customers answered that they were completely satisfied with
the helpfulness and friendliness of our service or that it exceeded their expections.
There is nothing more valuable to a company and to its prospective customers than
feedback. At L&C, we are lucky to receive many compliments from customers who
have experienced an excellent service. In fact, last year, 95% of our customers
said that they were completely satisfied with our service or that it exceeded their
expectations. It’s for this reason that our mortgage referral
scheme is so popular.
If you are considering phoning us for free expert mortgage advice, then why not
read some of the testimonials below to hear what our customers have to say about
us? We ask them regularly for their opinion to ensure that we continue to stay the
UK’s number 1 no-fee mortgage broker.
Added value to the process
Very helpful from the start. Took the effort out of applying for the mortgage and
then really helped liaising with the mortgage company to get us over the line, employing
lobbying skills and powers of persuasion. Added serious value to the process!
Took stress away
Thank you for taking the stress out of changing my mortgage over as I lead a very
busy lifestyle and you have certainly made this hassle free.
Clear Communication throughout
L&C supported my application in a professional and efficient manner right from
the start, providing clear and concise communications at all times.. I would (and
have) happily recommend L&C to friends and colleagues. Thanks - a great service
Great service - and no fee!
I have used L&C on two occasions now for a new mortgage and a remortgage. On
both occasions (with different advisers) I have found their service to be really
good - thorough, proactive and professional; And all without a fee.
Totally customer focused
I would like to thank the guys at London & Country for their excellent service.
All communication has been excellent, and nothing has been too much trouble. I would
recommend their services to anybody. It has been a pleasant change dealing with
a company that are totally customer focused.
Regular updates provided
I received excellent service from beginning to end. Good advice and product detail.
There was always someone available to contact. Good communication and regular updates.
I would definitely use L&C again. No negatives !
Used for the 4th time
We have now used L&C 4 times. Each time they were friendly, efficient and above
all else extremely competitive.
Easiest remortgage ever
This was the easiest remortgage I have ever applied for, very quick, no hassle,no
paperwork, it was all done for me. Can't believe how quick it all happened.
I was concerned at first with getting mortgage advice over the phone, but I was
wrong – L&C listened to my requirements and found a mortgage deal that met my
needs exactly. My adviser and case manager were both fantastic – they kept me up
to date and were always available to help and explain things over the phone. The
overall service was excellent and I would not hesitate to use L&C's services
again in the future.
John, Worcester (May 2012)
I'd tried talking to banks directly about a mortgage but found it confusing and
time consuming. I then contacted L&C who made applying for a mortgage simple
and took all the stress away. We ended up with getting an excellent mortgage rate
and I'd recommend L&C to anyone taking their first steps to buying a house.
Having been self-employed for only 18 months, I knew it would be difficult to find
a mortgage myself. The service from L&C has been excellent and really justified
my decision to seek your help and advice.
I’ve used L&C Mortgages three times and every time they’ve been great – I always
recommend them to friends.
Louise, Singapore (Dec 10)
Excellent, efficient service from L&C. I was very surprised how quickly we received
our mortgage offer.
Anthony, Cornwall (Dec 10)
The most pleasant mortgage experience I've ever had. I will definitely welcome your
call at renewal!
L&C have provided us with an excellent service and have been very efficient
- we would happily recommend them
Neil & Jennifer, Melrose (Feb 10)
We were extremely impressed with the speed and quality of L&C.. a painless and
Maureen & Bernard, London (Feb 10)
An excellent service in all respects; friendly, attentive, hard-working and prompt
– I cannot praise it highly enough. When no one else could help us, L&C pulled
out all the stops to improve our situation.
Jonathan, Norwich (Oct 09)
Everything so far has gone completely to plan and we have been helped by L&C
where others had failed. Karl was excellent and never gave up searching for us –
I was quite sad to lose his daily calls!
The people I dealt with at L&C made remortgaging stress free! I was initially
concerned about it all being online and over the phone, but there were no problems
at all. Many thanks!
Shirley, Coventry (July 09)
Martin & Stuart were enormously helpful and extremely reassuring at a stressful
time. Extremely professional service from all involved – I will spread the word.
David, Wiltshire (June 09)
Using L&C was the best move we made
Stephen & Stephanie, Bracknell (May 09)
In a world of frequent average or poor service experiences it is extremely pleasing
to receive such fantastic service
Very helpful, courteous, timely and professional. Made the whole transfer easy.
Excellent, simple and straightforward advice. My adviser explained everything and
provided clear and concise information making an easy decision. Would recommend
(in fact already have) without hesitation.
The commitment, advice and support received by our broker at L&C has restored
my faith in mortgage brokers. I will definitely recommend.
I found the service refreshingly honest...the service was truly first class .
Very helpful and very efficient. Would love to recommend to my friends and family.
A friendly and informative service which saved me over £1000 in fees and approx
the 2 days it would have taken me to find the right buy to let mortgage myself!
...the service was fast, I needed a decision in a week, and I got it in 3 days...
So refreshing to have the phone answered promptly by someone who knows what they
Fast efficient service. The mortgage I have been offered is a far better deal than
I found the service to be an excellent, fast efficient service.