In 2008, 93.5% of our customers answered that they were completely satisfied with the helpfulness and friendliness of our service or that it exceeded their expections.
There is nothing more valuable to a company and to its prospective customers than feedback. At L&C, we are lucky to receive many compliments from customers that have experienced an excellent service. It’s for this reason that our mortgage referral scheme is so popular.
If you are considering phoning us for free expert mortgage advice, then why not click on some of the testimonials below to hear what our customers have to say about us? We ask them their opinion about us regularly, to ensure that we continue to stay the UK’s no 1 no-fee mortgage broker.
| David, Wiltshire (June 09) |
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Martin & Stuart were enormously helpful and extremely reassuring at a stressful time. Extremely professional service from all involved – I will spread the word.
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| Stephen & Stephanie, Bracknell (May 09) |
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Using L&C was the best move we made
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| Lisa & Craig, Bradford (May 09) |
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Thanks very much, you have made it very easy and stress-free for us
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| Stephen, Bromley |
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In a world of frequent average or poor service experience it is extremely pleasing to receive such fantastic service...more
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| Liz, Cardiff |
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I am thrilled to think that trees are being planted in Africa because I chose a mortgage through you. Since I was already very pleased with the service I had from you and was more than ready to recommend you to friends, the trees are an added bonus, which may mean I have to start telling people that they really should move!!
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| Paul, Oxford |
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We were very pleased with the service we received when arranging our mortgage with you. We were able to secure an excellent fixed rate mortgage for 5 years. Our adviser was excellent and we have already recommended him to friends. Planting trees in Africa is a brilliant idea. Keep up the good (green!) work.
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| David, Perth |
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Very helpful, courteous, timely and professional. Made the whole transfer easy.
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| David, Hants |
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Excellent, simple and straightforward advice. My adviser explained everything and provided clear and concise information making an easy decision. Would recommend (in fact already have) without hesitation.
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| Katie, Farnborough |
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The commitment, advice and support received by our broker at L&C has restored my faith in mortgage brokers. I will definitely recommend.
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Darren from Bucks |
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"I found the service refreshingly honest...the service was truly first class ."
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| Mr C, Wembley |
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Very helpful and very efficient. Would love to recommend to my friends and family.
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| Helen, Leeds |
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A friendly and informative service which saved me over £1000 in fees and approx the 2 days it would have taken me to find the right buy to let mortgage myself! Brilliant!
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Craig from Bolton |
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"...the service was fast, I needed a decision in a week, and I got it in 3 days..."
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| Mr W, Herts |
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So refreshing to have the phone answered promptly by someone who knows what they are doing!
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| Elspeth, Milton Keynes |
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Fast efficient service. The mortgage I have been offered is a far better deal than I expected.
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Susan from Mersyside |
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"I found the service to be an excellent, fast efficient service"
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| Dr P, Gwynedd |
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Extraordinarily pleasant, efficient, quick, sympathetic and helpful
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| Edward, Surrey |
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Very attentive and answered every query I had
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| Mr P, Southampton |
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Absolutely first class - very efficient, courteous and helpful.
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| Mr K |
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Excellent. My adviser was a pleasure to do business with.
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| Justine, York |
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As always a reliable and efficient recommendation. L&C never fail to impress me with their excellent level of customer service
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| Oliver, London |
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The service I received was both professional and friendly. The whole process was dealt with efficiently and I would happily recommend L&C to others.
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| Lisa, Harrogate |
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Excellent service and attention to details by the staff. Very polite reminders for forms overlooked or that had landed on the 'to do' pile - thank you.
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| Patrick, Ware |
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Very good service. Will recommend to others
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Robert from Wimbledon |
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"I have had excellent deals from L&C mortgages right from the first call...through to the last call to check everything went through OK."
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| Ms J, Edinburgh |
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My adviser gave me good advice and found me a mortgage and rate I am very happy with.
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Tony from London |
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"This is the second time we have used L&C mortgages...they always go an extra mile to provide us with what we need."
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| Brian, Northumberland |
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The best financial services adviser I have ever used. From the opening seconds of the call, the first impressions of professionalism were maintained throughout. A unique strength for your business - makes you different.
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| Andrew, Singapore |
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Very friendly and prompt service throughout. The case was handled professionally and efficiently and L&C were very helpful in assisting with issues raised by my living outside the UK.
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Stuart from Haverfordwest |
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"I have used L&C Mortgages twice now....I would recommend L&C Mortgages to anyone"
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| Graham, Fareham |
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Great! Noted all my requirements. Found the perfect product and a great deal. Processed application very quickly and kept in touch throughout. With so many decisions to make in a hectic life, I felt comfortable from the start to the end and am very pleased I decide to give L&C a ring. Second time around for me - no regrets!
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Jo from Bristol |
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"As a single mother working part-time I tried numerous banks and building societies looking for a small mortgage to get me on the property ladder, L&C Mortgages were able to help..."
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| Monday, West Yorks |
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Professional, friendly, easy to understand advice. Ultimately the best offer for me and my family.
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| David, Orkney |
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Excellent prompt and the offer meant a considerable saving on the remortgage deal offered by my existing lender.
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Nancy from Middlesbrough |
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"A friendly happy and efficient service.... "
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| Mrs C, Gosport |
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Speedy, knowledgeable and efficient service. Have recommended L&C to others
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Prashant from London |
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"The agent that I was dealing with was exceptional, and went out of their way to handle my case..."
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| Julian, London |
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L&C gave unbiased advice and were efficient and responsive to my mortgage renewal needs
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| Susan, Harlow |
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Excellent service from start to finish
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Doreen from Sheffield |
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"I have used L&C Mortgages twice, the service is excellent...."
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| Geoff, Lancaster |
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Very efficient, effective remortgaging service
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| Jim, Ruddington |
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Excellent service - prompt, accurate advice and friendly competent staff
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| Jacky, Norwich |
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Outstanding service - able to take a seasoned view of available mortgages and to pull strings to get deals completed!
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Rowena from Warwick |
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"L&C Mortgages were professional, proficient and friendly...and above all they saved us money."
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| Lisa, Crawley |
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Very impressed with the positive response and speed. Also the fact that my needs were put first.
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Lynn from Powys |
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"They were friendly, helpful and efficient. In less than 24 hours I had been given details of exactly the right mortgage for my circumstances - excellent!"
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| Ryan, Nottingham |
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L&C were efficient, attentive and responsive advisers, easy to get hold of and gave us confidence in making a big decision.
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| Amanda, Oxon |
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I had used L&C for my last mortgage and was delighted by the quality of service I received and I was not disappointed this time!
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| Paul, Bradford |
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I have used L&C several times and always found them to be knowledgeable and efficient when dealing with me
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| Mr R, Ashford |
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A very fast and competent service
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Ashok from Luton |
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"L&C Mortgages, I have used several times I have found them to be very understanding and friendly...I would recommend them to anyone."
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| Linda, Liverpool |
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Was fantastic, very helpful and friendly, very efficient and I would not hesitate in recommending L&C to my family and friends
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| Pippa, London |
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I feel enormously reassured that thanks to you I am signing up for a 'best buy' mortgage on my new home
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| Stephen, Suffolk |
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Our adviser was a great advocate for a 'non-standard' couple of borrowers like ourselves.
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Dawn from Essex |
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"Very straightforward - looking forward to a hassle free mortgage when my fixed rate is up."
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| Claire, Middlesex |
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Very thorough, really helpful
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| Claudia, London |
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Very helpful, prompt and friendly
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| Donald, Gloucestershire |
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A very professional service. The advice given was excellent and met my requirements 100%. Well done to my adviser and to the case manager for the follow up service.
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Alan from Lincs |
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"...L&C is one of the select few companies that I feel confident enough in recommending to family and friends ."
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| Annette, Brighton |
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I'm normally sceptical about financial advice and have not been impressed with services I've used in the past. L&C are different. The service offfered was knowledgeable, courteous and efficient. I'm very pleased with the whole process and the end result.
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| Mr D, Hampshire |
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2nd time I have used L&C and on both occasions I hve been impressed by the overall service and quality of the product. A great facilitator in busy lives.
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Ms B, London |
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"L&C mortgages offered us unrelenting professionalism and commitment"
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| Michael, Glasgow |
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I found the service from L&C friendly and efficient, keeping me informed and updated at every stage.
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| John, Surrey |
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Prompt, brisk and on my wavelength and extra help given to save the early repayment charges, which was much appreciated.
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| Ms G, London |
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Thankyou L&C. Another smooth and easy remortgage sorted
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Diane from St Leonards |
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"I couldn't have asked for a better, more efficient, helpful service..."
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| David, Canterbury |
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I have used L&C on a number of occasions and every time I have been completely satisfied
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| Mark, Hants |
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Very professional service. Cannot do enough for you, not pushy, very pleasant to speak to
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Ms N, Paisley |
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"L&C mortgages saved me a lot of money on two occasions ... they were incredibly helpful, efficient and organised."
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Alice from Dorset |
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"Absolute excellence ... L&C mortgages couldn't have been more reassuring at getting it all sorted out and on time"
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| Joy, Ilford |
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Very efficient. Everything went very smoothly - wouldn't hesitate to recommend to friends.
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| Ms S, Dyrham |
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Efficient and professional all the way through. It was reassuring to know L&C were on the ball!
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Mr C of Berkshire |
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"The advisers at London & Country were very helpful and friendly whilst the service was very efficient..."
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| Janet, Essex |
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The service I received was very professional. The staff were very friendly and helpful. The service was prompt and painless. I would definitely use L&C again.
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| Mr N, Cheshire |
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A very professional and invaluable service. Couldn’t have asked for more help and information.
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| Jeanette, Hereford |
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Highly professional and efficient service making the whole remortgage issue pain and stress free!
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Sarah from Chorley |
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"Very friendly staff, my mortgage was easily arranged over the phone at a time to suit me"
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| Jenny, Silsden |
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Excellent - very helpful and the whole process was straightforward
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| Mr S, Edinburgh |
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Efficient and helpful
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Mr C, West Sussex |
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"The advice that I received from L&C was simple and straightforward and enabled me to make a quick and easy decision about my mortgage"
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| Benedict, London |
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Prompt, efficient and reliable service. Would use L&C again when I next come to remortgage
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Keith from Stilton |
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"A personal service that is tailor made to the individual I would highly recommend this service to anyone I know"
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Ms Oz, Leeds |
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"..I was delighted with the service from start to finish, it saved me money and made me feel like a valued customer"
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| Mr & Mrs S, Northants |
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Very good, outstanding service - friendly staff and excellent customer service
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| Andrew, Cheshire |
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It is an excellent service. Knowledgeable, helpful, swift to return calls.
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Janice from Hornsea |
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"L&C mortgages helped me several times...they are speedy, super efficient and deal with my requests with humour and humility, they are genuinely most excellent firm to deal with and I could recommend them to anyone"
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| Nigel, Mountain Ash |
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Excellent. The calls were returned promptly. I spoke to a human being, who was very polite but not patronising! I received exactly the product you advertise: namely good service.
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| Peter, Sheffield |
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Superb service – everything was explained clearly. Nothing was too much trouble and there was no high pressure selling.
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| Mr H, Barnham |
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First class service and always able to respond and deal with matters promptly. Look forward to doing future business.
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Sue from Cleveland |
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"In the four years that I have used L&C mortgages I have been extremely satisfied with their advise and their level of service, and as a result I recommend them all the time"
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| Jacky, Cambridge |
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Very professional and thorough. Everything was well explained – being a first time buyer the process could have been daunting but we were very happy and comfortable.
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| Mr S, Worcs |
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A very helpful and efficient service. No ‘pushy’ sales pitch. I always felt in control. The information and advice was in depth and accurate, but easy to understand. Thank you.
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| Ms E, Carnoustie |
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Very friendly and prompt. Quick to get back to me. Regular contact maintained.
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Donna, Ullapool |
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"Really pleased with the L&C service..."
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| Ms N, Coventry |
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The staff are friendly and professional. They call you back when they say they will - and best of all they get the best deal that suits you.
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| Lisa, Blaydon on Tyne |
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Very efficient and professional - all carried out within 4-5 weeks
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Nick, Cheshire |
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"...unrivalled service, smooth process to go through with the mortgage and I have recommended friends and family to go with their refreshing service that is very very honest...I would recommend this company to anyone"
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Cheryl, Worcester |
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"...we have used L&C mortgages 3 times, and they have always delivered and we no longer bother to look for services elsewhere, we always go back to L&C"
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| Gillian, Scotby |
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Sound advice when you need it most - with good customer service for your every need whether moving house/mortgage or not
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| Richard, Oxfordshire |
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Superb advice from a very knowledgeable adviser. Pleasant, quick service allied with excellent technicial ability - first class in all departments
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| Mr S, London |
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Excellent in all regards. Very responsive. I felt that I got the right advice and a good deal!
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| Ms B, St Leonards |
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Couldn't have asked for a more helpful or efficient service. Excellent! Have already recommended to a friend
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Daren, Staffs |
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"I applied with a mortgage with L&C mortgages....there was absolutely no fuss what so ever....a very dynamic service..."
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| Tracey, Norfolk |
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Very professional and easy to use service. I really felt as though my requirements were taken into account and that the best product was found to suit me. Thank you.
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| Ms L, London |
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Very impressed by speed and efficiency. One tiny comment though – my brother’s name was misspelt and this took some time for me to correct but that’s the only criticism.
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| Diane, London |
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I never thought I would get a mortgage considering my finances. Yet to my surprise L&C managed to do so and without any extra charge!
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Karen, London |
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"As a first time buyer I was worried about getting a mortgage but I found L&C mortgages really helpful..."
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Brendan, Leyburn |
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"I was delighted with the service I received because it was quick, efficient, my calls were always returned really promptly and I seemed to get a really good deal..."
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| Mr R, Liverpool |
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Excellent service. I phoned at 9 am on a Monday morning and I wasn't put on hold, my adviser didn't tell me he'd ring me back, he spoke to me there and then. He also found me a far better mortgage than I had hoped for.
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| Dr B, London |
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Really fantastic, efficient and reliable service. Took lots of the pressure off and made the whole process as smooth as possible
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Helen, County Durham |
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"I found the service from L&C mortgages extremely non-pressured, I received good, sound advice and I found it very fast and efficient....
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| Mr H, York |
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Excellent service – we are very pleased
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| Pamela, Clevedon |
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An extremely ‘human’ service which was very efficient but also very considerate and helpful. Always had time to listen and find the right solution
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| Ms K, Tonbridge |
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A timely reminder of expiration of our current deal was followed by tailor-made advice on a new mortgage. This was arranged efficiently and swiftly. Wonderfully hassle-free.
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| Mr A, Gloucester |
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Friendly, helpful, prompt advice that got me the deal I wanted.
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Ian from Vale of Glamorgan |
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"I received a fantastic service, my mortgage adviser took a personal interest in my particular circumstances..."
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John, from Shropshire |
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"I have used L&C 3 times now to remortgage, and they have always been very supportive..."
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| Elspeth, Milton Keynes |
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Fast efficient service. The mortgage I have been offered is a far better deal than I expected
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| Ms Wallace, Chelmsford |
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The service was excellent. From my first email enquiry through to completion of all 3 remortgages. My adviser was very helpful, quick and thorough in responding to all my queries.
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Susan from Northamptonshire |
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"..I have used L&C mortgages for over 8 years and they have saved me loads of money over that time...."
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Ms G from Stourbridge |
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"..I was pleasantly surprised by the efficiency from everyone that I spoke to.... "
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| Edward, Surrey |
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Very attentive and answered every query I had
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| Paul, Solihull |
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Excellent, professional service which listened to my requirements and advised me to successfully meet each and every one!
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Ms B of Durham |
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"I found the L&C mortgages service very friendly, efficient, very professional and easy to use"
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| Ms P, Coventry |
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Top service! My adviser contacts me every 2 years and always finds me a great mortgage deal. Would recommend.
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| Laura, Selsey |
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Adviser was very friendly, explaining those things I didn’t understand in normal every day language without making me feel stupid.
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| Mr C, Bristol |
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Very efficient service. Very happy customer.
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Mr S from Nottingham |
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"A really fast efficient service that exceeded my expectations..
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| Mr J, Edinburgh |
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My adviser gave me good advice and found me a mortgage and rate that I'm very happy with
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Ms F from Stockport |
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"I found L&C mortgages to be very proactive and professional in their delivery of information..."
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Ms E from Worcs |
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"....very pleased with the service I've had so far....
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| Julie, Essex |
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L&C provided an excellent service from start to finish and we ended up with a great mortgage deal that really suited our circumstances.
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| Mr D, Lancashire |
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This is the first time I have used your service and I found it a simple, easy experience. I will certainly use you again. Thanks.
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Mr C from Bromley |
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"The best buys in the paper often only tell you half of the story L&C mortgages looked at the whole market for me ..."
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| Ann, Sheffield |
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Extremely helpful and professional - very easy to understand and follow through
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| Paul, Welwyn Garden City |
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V good. Not high pressure so I felt more comfortable with the whole thing
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Ms O of Notts |
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"The mortgage adviser at London & Country was absolutely fabulous for me..."
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| Louise, Denny |
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This is now the second time I have used your service and have found no faults at all. I have recommended your service to others and will definitely come back again.
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| Mr F of North Lincs: |
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"Excellent! Extremely helpful and friendly throughout the process."
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Abbie from Rugby |
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"Me and my partner are first time buyers and we are extremely happy with L&C Mortgages...."
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| Mr F, Warrington |
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I have now used L&C Mortgages for a remortgage and purchase, and the service provided has been first class.
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| Natasha, London |
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First class service – again! L&C Mortgages do all the legwork, which is perfect for me.
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Mr C of Berkshire |
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"The advisers at London & Country were very helpful and friendly whilst the service was very efficient..."
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| Garry, North Lincs |
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Excellent! Extremely helpful and friendly throughout the entire process
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| Bernard, Merseyside |
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A very professional service
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| Susie, London |
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We were extremely impressed by the prompt and professional service
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| Ms M, South Glamorgan |
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Efficient, very helpful service, totally took away stress of remortgaging and found excellent deal to suit me
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